Customer Concerns | Syracuse Cultural Workers

Customer Concerns


PRIVACY

SCW recognizes that we must preserve and use customer information responsibly. We welcome any feedback and questions. For privacy related issues you can contact us:

By mail: Syracuse Cultural Workers
PO Box 6367
Syracuse, NY 13217

By phone: 800.949.5139
By fax: 800.396.1449
By email: scw@syracuseculturalworkers.com

SCW collects customer information under the following conditions:

  • an order is placed from our catalog or web site
  • an inquiry is made about our products or services
  • a catalog is requested
  • a gift package is received
  • a registration is completed on our website
  • a purchase is made at our retail store
  • a customer subscribes to our emails

The information, collected and maintained in a secure database, may include name, billing and shipping addresses, telephone numbers, email addresses, and when necessary, payment information. SCW may use this information to send you electronic (via email) or printed (via US mail) materials promoting our products, announcing sales, and offering other special, limited-time discounts. First-time website customers are automatically subscribed to our weekly marketing email list. Every customer has the option of declining to receive future promotions from SCW by contacting Customer Service. Email subscribers can opt out of receiving future emails from SCW in several ways: using the unsubscribe form on this website; updating email preferences for your SCW website user account; following the link that appears on the bottom of every email; or by contacting Customer Service. Our unsubscribe page contains additional information if needed.

SCW occasionally makes customers' names and postal addresses available to other carefully selected and screened companies for the purpose of sending our customers relevant and complementary catalog, magazine, or fundraising offers. Individual information shared may consist of name and address. We do not share customer telephone numbers, email addresses, or payment information with other companies. You always have the right to choose not to receive information from us or from other companies by simply contacting us by any of the methods noted above.


SECURITY

SCW protects your online order information by using a secure internet bridge between our business and the credit card and electronic check payment processing networks. A 128-bit Secure Sockets Layer (SSL) Internet Protocol (IP) connection digitally encrypts your order, making it undecipherable to anyone except SCW. To take advantage of secure shopping you must have a compatible browser such as Netscape or Internet Explorer. Some browsers and some firewalls do not allow access to secure servers and will therefore limit your shopping experience.

By using our web site, you consent to the collection and use of information by SCW as indicated above unless you notify us otherwise. If we make a change to our policy, we will be sure to post those changes on this page so you can always be aware of the information we collect and how we use it.


RETURNS, REFUNDS, AND EXCHANGES

We guarantee your satisfaction with all our products. If you are not completely satisfied with your purchase, return it within 30 days of receipt to make an exchange or receive a refund (excluding shipping & handling charges.)

Returns made after 30 days will receive merchandise credit for the value of merchandise returned (excluding shipping & handling charges.)

How can I return an item?

If you are not happy with your purchase, we'll take it back for exchange or credit. If you are making an exchange, the new merchandise will be shipped to you for no additional charge.

For exchanges, please make sure to include your full name, address and any special instructions with your items. You may return or exchange items by shipping them to:

Syracuse Cultural Workers
Attn: Returns
400 Lodi Street
Syracuse, NY 13203

OR to
Syracuse Cultural Workers
Attn: Returns
P.O. Box 6367
Syracuse, NY 13217


Shipping

Orders typically arrive within 1–2 weeks.

For fundraising and wholesale rates, call 800-396-1449 x2 and ask for Rose or Kim.

Shipping, Handling & Insurance Charges:

Order total:S/H
$5 to $26.............$6.00
$26-$75................$9.00
$75-$100..............$11.00
$100-$150............$13.00
$150-$250............$16.00
$250+.................. 6%
Rush (3-5 days)*...+$20 to Standard S/H
Overnight*...........+$50 to Standard S/H